“We’re also doubling our financial assistance fund for those most in need, and we’ll do all we can to help customers through this.
“This includes increased investment in staff and systems to maintain the service level which makes us the only provider recommended by Which? and ensures there’s someone to speak to when customers need it.”
The company has already helped more than 30,000 customers who are struggling with their bills through its financial hardship fund, Octo Assist.
To help even more households in need, Octopus announced it would be doubling its fund from £2.5million to £5million.