Three network crashes across the UK


Three is DOWN: Network crashes across the UK, leaving users unable to make or receive calls

  • Mobile network Three is down this morning, with complaints from UK customers
  • Customers have been complaining about being unable to make or receive calls 
  • According to website Down Detector, the problems started at around 05:00 BST
  • So far there have been 1,500 complaints and Three confirmed issue at 07:30 BST


Mobile network Three is down this morning, with users across the UK complaining of being unable to make or receive calls.

According to Down Detector, the problems started at around 05:00 BST, prompting almost 1,500 complaints so far. 

Three confirmed there was an issue shortly after 07:30 BST.

The network tweeted: ‘We’re currently experiencing technical issues with some calls. 

Mobile network Three is down this morning, with users across the UK complaining of being unable to make or receive calls

Mobile network Three is down this morning, with users across the UK complaining of being unable to make or receive calls 

According to Down Detector, the problems started at around 05:00 BST, prompting almost 1,500 complaints so far (pictured)

According to Down Detector, the problems started at around 05:00 BST, prompting almost 1,500 complaints so far (pictured)

‘Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.’ 

A number of Three customers have taken to Twitter to express their frustration over the technical difficulties. 

One, named Lisa, tweeted: ‘Anyone having problems with @ThreeUK my whole family can’t make or receive calls. #Three #3 #outage’.

Another added: ‘@ThreeUKSupport I can’t phone out or people can’t phone me and it’s the same for the people who are on #Three network #help’.

Andrew Palmer wrote: ‘@ThreeUKSupport all of our phone [sic] on the Three network are not able to make or receive calls.

‘Cannot use live chat to support, cannot call three support from another network.’ 

A number of Three mobile customers have taken to Twitter to express their frustration over the technical difficulties

A number of Three mobile customers have taken to Twitter to express their frustration over the technical difficulties

This map shows where in the UK the complaints have been coming from about Three's network

This map shows where in the UK the complaints have been coming from about Three’s network

And a Twitter user named Karl tweeted: ‘@ThreeUK is your network down nationwide as multiple people with Three can’t make, receive phone calls or text but can FaceTime, use internet and iMessage.’

The problems follow global outages for social media giants Facebook, Instagram, WhatsApp and Snapchat over the past week and a half.

Yesterday, Snapchat experienced an outage that lasted almost four hours and left users around the world unable to send or receive photos.

And just over a week ago all Facebook-owned apps crashed for almost seven hours during a massive worldwide crash.

Facebook, Instagram, WhatsApp and Facebook Messenger went down on October 4 after a faulty update disconnected Facebook’s servers from the internet and brought all of its services to a halt. 

More to follow

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